How long do I have to return an item?
You have 30 days from the date you receive your item to request a return.
What are the requirements for a return to be accepted?
Items must be:
- In the same condition you received them
- Unused or unworn
- In original packaging, with tags if applicable
- Accompanied by your receipt or proof of purchase
How do I initiate a return?
Request a return through our customer support process. After approval, you’ll receive a shipping label and instructions. Unauthorized returns may be rejected.
Are there any items that cannot be returned?
Non-returnable items include:
- Sale items and gift cards
- Perishable goods (e.g., food, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials or flammable goods
What if my order is defective or incorrect?
If your item arrives damaged or wrong, contact customer support immediately, and we’ll resolve it swiftly.
How are exchanges handled?
We suggest returning the original item (once authorized) and placing a new order for the replacement.
When and how will I receive my refund?
After we inspect and approve your return, we’ll refund your original payment method. Your bank or card issuer may take additional time to post the refund.
When will my order ship? What if I entered the wrong address?
Orders ship within 3 business days of purchase. It is the customer’s responsibility to provide the correct address—Lowcountry Crystals is not responsible for misdeliveries caused by incorrect address entries.
How can I contact customer support?
You can reach out using the contact form on our website or by phone at 843‑640‑8552.
Do I need an account to place an order?
Yes, creating an account allows you to track your orders, save your shipping address, and enjoy a faster checkout experience.
What products do you offer?
- Healing Gemstones (e.g., Amethyst, Citrine)
- Crystal Jewelry such as bracelets, necklaces, and earrings
- Home & Garden Crystals to enhance space energy
- Minerals & Collectibles including unique specimens
How can I learn more about crystals and how to use them?
Visit our site for:
- Guides on crystal meanings and energetic properties
- Tips to cleanse and charge crystals
- Using crystals in your meditation and daily routines
